Regulations of the online store

01/03/2022

§1 General provisions

1. The https://joeleeco.eu online store operating at https://joeleeco.eu is run by:

JOULE PRODUCTION SIA
Reg.Nr. 50203284171
VAT Nr.: LV50203284171
Legal Address: Bauskas Street 58A-15, Riga, LV-1004, Latvia
e-mail: info@jouleeco.eu

2. The Regulations define the rules for using the online store, that is in particular: the rules for concluding and performing Contracts for the Sale of Goods available in the Store's assortment and the rules for the provision of electronic services (in the scope of regulating the services provided electronically, the Regulations referred to in Article 8 (1) of the AFA).

3.Using the Store is possible provided that the ICT system used by the Customer meets the following minimum technical requirements ensuring cooperation with the ICT system used by the Service Provider:
• a computer (or other similar device) with access to the Internet, equipped with a web browser (e.g. Internet Explorer version 11 and higher, Mozilla Firefox version 20 and higher, Chrome version 40 and higher, Safari version 8 and higher);
• JavaScript support and cookie saving enabled in the web browser.
• active e-mail address.

2. The Regulations define the rules for using the online store, that is in particular: the rules for concluding and performing Contracts for the Sale of Goods available in the Store's assortment and the rules for the provision of electronic services (in the scope of regulating the services provided electronically, the Regulations referred to in Article 8 (1) of the AFA).

3.Using the Store is possible provided that the ICT system used by the Customer meets the following minimum technical requirements ensuring cooperation with the ICT system used by the Service Provider:
• a computer (or other similar device) with access to the Internet, equipped with a web browser (e.g. Internet Explorer version 11 and higher, Mozilla Firefox version 20 and higher, Chrome version 40 and higher, Safari version 8 and higher);
• JavaScript support and cookie saving enabled in the web browser.
• active e-mail address.
4. The Customer should use the Store in accordance with the generally applicable provisions of law and in accordance with the provisions of the Regulations. In particular, it is forbidden to:
• delivery of illegal content (eg content that violates personal rights as well as other rights of third parties);
• using the Store in a way that disrupts its functioning (eg through the use of specific software);
• providing untrue personal data or infringing the rights of third parties.

§ 2 Glossary of definitions

The following expressions used in these Regulations have the meaning set out below:
• Electronic Mail Address - designation of the ICT system enabling communication by means of electronic communication.
• Personal data - any information related to an identified or identifiable natural person processed by the Service Provider for the proper provision of the Services specified in these Regulations, as well as for the conclusion and performance of the sales contract and for statistical purposes related to running an online store.
• Registration form - the form completed by the Registration form in order to set up a Customer Account.
• Customer - using the Online Store: (I) a natural person with full legal capacity, (II) a natural person who is 13 years old and has limited legal capacity, if the contract is a contract commonly concluded in small current matters of everyday life or when such a person has obtained legally effective consent of a statutory representative to conclude a contract; (III) a legal person and (IV) an organizational unit without legal personality to which the law recognizes legal capacity.
• Consumer - a natural person purchasing the Goods for purposes unrelated to professional or business activity.
• Customer Account - a login assigned to the Customer (e-mail address) and a password selected by him, enabling: placing orders without filling in the Order Form each time, viewing order history, subscribing to the Newsletter and changing the data provided.
• Login - the e-mail address entered by the Customer in the online store at the stage of creating the Account, enabling subsequent identification when using the online store.
• Newsletter - a service provided by the Seller, consisting in the cyclical sending of information to the e-mail address or telephone number provided by the Customer, including commercial information within the meaning of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws 2002, No. , No. 144, item 1204, as amended), about events, competitions, discounts and promotions related to the activities of the Store.
• Regulations - these Regulations of the online store. The regulations are available on the store's website.
• GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (general regulation on data protection).
• Store (also Online Store) - an online platform for the sale of Goods on the terms set out in the Regulations, operating at https://joeleeco.eu.
• Seller –
JOULE PRODUCTION SIA
Reg.Nr. 50203284171
VAT Nr.: LV50203284171
Legal Address: Bauskas Street 58A-15, Riga, LV-1004, Latvia
e-mail: info@jouleeco.eu,
in the scope of concluding and performing sales contracts concluded in accordance with with the Regulations.
• ICT system - a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of network within the meaning of the Act of 16 July 2004 Telecommunications Law (Journal .U. 2004, No. 171, item 1800, as amended).
• Means of electronic communication - technical solutions, including ICT devices and software tools cooperating with them, enabling individual communication at a distance using data transmission between ICT systems, in particular electronic mail.
• Goods - a product that can be purchased through the Store. Only brand new Goods are sold in the Store.
• Personalized Goods - Goods available in the Store with the possibility of individual printing on the Customer's request.
• Agreement - an agreement for the provision of electronic services between the Service Provider and the Customer.
• Sales Agreement - a sales agreement within the meaning of the Civil Code, concluded between the Seller and the Customer, in accordance with the Regulations.
• Services - services provided by the Service Provider to the Customer via the Store (services provided electronically).
• Service Provider –
JOULE PRODUCTION SIA
Reg.Nr. 50203284171
VAT Nr.: LV50203284171
Legal Address: Bauskas Street 58A-15, Riga, LV-1004, Latvia
e-mail: info@jouleeco.eu

in the scope of concluding and performing sales contracts concluded in accordance with the Regulations.
• Order - a service consisting in enabling customers to place an order for the purchase of Goods via an online store (submitting an offer to conclude one or more sales contracts).

§3 Services Provided By Electronic Means

1. As part of the Store, the Service Provider provides the following Services by electronic means:
• Customer Account,
• Order,
• Chat,
• Basket,
• Newsletter (§ 12 of the Regulations).
2. The use of the Store's Services is free of charge.
3. In order to set up a Customer Account in the Store (registration), you must provide Personal data marked as mandatory (name, surname, e-mail address), choose a password, accept the Regulations and click the "Register" button. Customer login is the address provided during registration Electronic Mail.
4. Logging in to the Customer Account in the Store takes place using the E-mail Address provided during registration and a unique password known only to the authorized Customer.
5. The Service Provider recommends that the Customer change the password at least every 30 days. The service provider requires a password that meets the requirements of the so-called a strong password, i.e. a password consisting of at least 8 characters, upper and lower case letters as well as numbers or special characters.
6. In order to enable the Customer to fully use the functionality of the Customer Account (functionalities available only to Customers who have created the Customer Account) in the Store, the Service Provider may also process other necessary Personal Data:
• My addresses (order fulfillment address);
• My orders (history of orders made);
• Complaints (information on complaints about the Goods);
• My Returns (information regarding the return of Goods);
• Favorite products (products marked by the Customer as Favorites);
• Newsletter (E-mail address, list of active newsletters);
7. The contract is concluded when the Customer receives confirmation of correct registration in the Store, sent by the Service Provider to the e-mail address provided by the Customer at the registration stage. The contract is concluded for an indefinite period.
8. The Customer may at any time (without giving a reason and incurring any costs) delete his Customer Account. For this purpose, he should send an e-mail requesting its removal to the following address: info@jouleeco.eu, providing his e-mail address used during registration. After receiving the message, the Customer Account will be deleted immediately. Upon deletion of the Customer Account, the contract for the provision of the Customer Account service is terminated.
9. The Service Provider may terminate the agreement for the provision of the Customer Account service with a 14-day notice period, for reasons specified in § 1 sec. 4. The Service Provider's statement may be submitted to the e-mail address used during registration of the Customer Account. After the lapse of the notice period, the agreement for the provision of the Customer Account service is terminated.
10. Notwithstanding the provisions of subpara. 10, in the event of a gross breach by the Customer of § 1 sec. 4. points 1-3 of the Regulations. The Service Provider is entitled to limit the Customer's access to the Services in whole or in part.
11. In order to place an Order, provide Personal Data marked as mandatory, that is:
• address data (first name; surname; street and house number; zip code; city; country; e-mail address; telephone number),
• data for issuing an invoice - when the customer wants to receive an invoice (company, company address, tax identification number),
• delivery and payment (delivery method, payment method)
• and accept the Regulations.
12. The Order service is a one-off service. The use of the Service begins when the button "continue without registration" is clicked. The termination of the use of the Service takes place after the completion of the Order by the Store or as a result of the Customer ceasing to place the Order earlier.
13. The Service Provider also allows the Customer to view the content posted in the Store.
14. The Service Provider enables all Customers to contact the Service Provider using the Chat Service, which is a tool available on the Store's website. The use of the Service is free of charge. The contract for the provision of the service is concluded for an indefinite period. To start using the Service, you need to click on the bar with the information "Available (9: 00-17: 00, Mon-Fri)" and then enter the issue of interest to the Customer. Ending the contact via the Chat Service is done by closing the Chat Service window.
15. The Service Provider provides each Customer with the Cart Service in order to facilitate the ordering of Goods, in particular: remembering the selected Goods, entering any discount codes, displaying a price summary and delivery costs. As part of using the Cart, you can submit more than one offer to conclude a sales contract in one Order. The Cart service is a one-off service.
16. Using the Shopping Cart Service begins when you click the "add to cart" button and ends when you place an order or use the "empty cart" button. Adding Goods to the Cart does not mean booking them, however, the Cart remembers information about the Goods selected by the Customer also after the end of the browser session or logging out of the Customer Account.
17. Any complaints related to the use of the Store's Services may be submitted:
• in writing, to the following address:
JOULE PRODUCTION SIA
Reg.Nr. 50203284171
VAT Nr.: LV50203284171
Legal Address: Bauskas Street 58A-15, Riga, LV-1004, Latvia
e-mail: info@jouleeco.eu
• by electronic means to the following address:
JOULE PRODUCTION SIA
Reg.Nr. 50203284171
VAT Nr.: LV50203284171
Legal Address: Bauskas Street 58A-15, Riga, LV-1004, Latvia
e-mail: info@jouleeco.eu
18. The Service Provider will consider complaints related to the provision of electronic services within no more than 14 days.
19. In order to consider the complaint, the Customer should indicate at least the reason for the complaint and his contact details.
20. A response to the complaint will be given in the form indicated by the Customer (in writing or by e-mail).

§4 Placing an Order and concluding a sales contract

1. The Store sells Goods using the Internet.
2. Information about the Goods on the Store's websites, such as: price, description, technical parameters and others, constitute invitations to conclude a contract.
3. Orders can be placed electronically via the Store's website, 7 days a week, 24 hours a day.
4. In order to place an order, the Customer should select the ordered Goods by adding the Goods to the Cart. When placing the order, until the button "I order and pay" is pressed, the Customer may modify both the entered data and selected Goods. In addition, the Customer is obliged to choose the method of payment, as well as the method and address of delivery of the Goods and, possibly, the data necessary to issue VAT invoices.
5. The condition for placing an order is the Customer's consent to the content of the Regulations, as well as providing Personal Data marked as mandatory. Providing Personal Data takes place through the Customer Account service or by providing data in the Order.
6. Placing an order by the Customer results in submitting an offer (or offers) to the Seller to conclude a Sales Agreement regarding the Goods covered by the Order. The seller confirms receipt of the offer (or offers) by sending an automatic message entitled "New Order" to the e-mail address provided by the Customer.
7. After receiving the offer referred to in sec. 6, the Seller verifies the received Order. The sales contract is concluded when the Customer receives the e-mail: "The order has been transferred for execution".
8. Orders placed are visible in the "order history" tab available to customers who have an Account.
9. The customer has the option to verify, change and cancel the placed Order until the Order is completed, by contacting the Store's staff at the , e-mail: info@jouleeco.eu.
10. The sales contract is concluded in Polish, in accordance with the Regulations.
11. The order is processed by the Store within 5 working days. Means. that within this period, the ordered Goods are transferred to the entity responsible for the delivery.
12. Orders are processed only on business days, ie from Monday to Friday, excluding public holidays.
13. If the Customer gives additional consent, the Customer may receive an SMS with information about the status of the Order.

§5 Price and method of payment

1. The prices are indicated directly next to the Goods presented on the website. The prices include all components, including VAT at the currently applicable rate (subject to paragraph 3). The prices are expressed in EUR / EUR. We do not reduce prices by VAT for foreign orders.
2. The price indicated next to each Product is binding from the moment the Order is confirmed.
3. Information on the cost of delivery is published when placing the Order. The cost of delivery is added to the price of the ordered Goods. Detailed rules for determining the final cost of delivery of the Goods, which the Customer is obliged to bear, are set out in § 6.
4. The total value of the Order is indicated after the Customer selects the Good and the method of delivery.
5. The Store reserves the right to change the price of the Goods, carry out and cancel promotions and sales. However, Orders placed before the price change, promotion or sale conditions change will be implemented with the binding prices in accordance with paragraph 3.
6. A fiscal receipt is attached to each shipment. At the customer's request, a VAT invoice is attached instead of a receipt, information about what is to be provided when placing the order.
7. The customer has the option to pay the price according to his choice:
• through the Stripe system (payment card);
8. The Customer is entitled to a discount assigned by the Seller, in accordance with the individual parameters of the Customer Account. The discount applies to all items, except for items marked with the information "Product excluded from the discount". Discounts and promotions cannot be combined.

§6 Delivery

1. Delivery of the ordered Goods takes place on the territory of the EU, except as specified in paragraph 6. The goods are delivered only on working days (ie from Monday to Friday, excluding public holidays specified in separate regulations). The delivery time is 2 to 5 business days from the date the order is fulfilled by the Store.
2. The customer has the option to choose the entity that performs the delivery referred to in paragraph 1., from among the entities indicated by the Seller:
• DPD, TNT or FedEx courier,
• Pickup in store - delivery to partner stores,
3. The ordered Goods are delivered to the Customer's address indicated in the Order, and in the case of picking up in the store - to the partner store indicated by the Customer.
5. The cost of delivery depends on the entity performing the delivery, the method of payment and the value of the order, in accordance with the delivery table.
6. The customer may indicate the delivery address also outside the territory of the Republic of Latvia. However, delivery outside the territory of the Republic of Latvia takes place only by courier. In the case of shipment outside the territory of the Republic of Latvia, the cost of delivery shall be borne by the Customer, regardless of the value of the order. At the same time, if the delivery address is selected outside the territory of the Republic of Latvia, the Customer cannot pay on delivery.
7. The cost and predictable time of delivery outside the territory of the Republic of Latvia depends on the destination country of delivery, in accordance with the foreign delivery table.
8. Customers outside the European Union may be additionally charged with customs duties. All information about customs duties, as well as the rules for calculating them, can be obtained from local customs offices.

§7 The right to withdraw from the contract

1. Pursuant to the Act on Consumer Rights, a Customer who is a Consumer who concluded a distance contract via the Store may, within 14 days, withdraw from it without specifying causes. At the same time, the Seller (regardless of the statutory right) allows customers to withdraw from a distance sales contract within 14 days (calculated in accordance with the Act on consumer rights).
2. Detailed information on the terms of withdrawal from the contract under the Act on consumer rights can be found in Annex 1 to the Regulations - "Instructions to withdraw from the contract".
3. The consumer may withdraw from the contract by submitting a declaration of withdrawal from the contract. The declaration may be submitted on the form, a specimen of which is attached as Annex 2 to the Regulations.

§8 Complaints for defects in the Goods (Warranty)

1. Seller is responsible as the Seller to the Customer for physical or legal defects of the sold item (warranty).
2. The Seller is obliged to deliver the Goods without defects. The Seller is liable under the warranty if a physical defect is found within two years from the date of delivery of the Goods to the Customer.
3. The Customer may report a defect in any form. In particular, the Customer may submit the application in person at the Seller's stationary store or by mail to the following address:
JOULE PRODUCTION SIA
Reg.Nr. 50203284171
VAT Nr.: LV50203284171
Legal Address: Bauskas Street 58A-15, Riga, LV-1004, Latvia
e-mail: info@jouleeco.eu
4. In order to report a defect, it is advisable to: describe the defect and provide the date of its finding, submit a selected request, demonstrate the conclusion of a sales contract with the Seller (e.g. by attaching a copy of the proof of purchase), provide contact details and the preferred method of notifying about the complaint (e.g. e-mail or SMS). The content of the notification referred to in the preceding sentence is only an example and does not affect the effectiveness of the complaint.
5. In order to submit a complaint, the Customer may also use the sample complaint form available in the Online Store (Complaints tab).
6. The Seller will respond to the Customer's complaint immediately, no later than within 14 days from the date of its receipt. If the Customer has requested replacement of the item or removal of the defect, or submitted a price reduction statement, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 days of its receipt, it is considered that the request was considered as justified.

§9 Personal data

1. The Service Provider - the Data Administrator, on the basis of the GDPR in connection with the APSEM, has the right to process the Customer's Personal Data in order to use the Services (Account, Order, Newsletter, Viewing Content, Cart, Chat), in accordance with the Regulations for the settlement of the ordered Goods (accounting), consideration of complaints, pursuing claims for payment for the ordered Goods, as well as for archiving purposes and for the purposes of the legitimate interests of the Administrator or a third party (described in more detail in the Privacy Policy).
2. JOULE PRODUCTION SIA is the data protection officer of the Administrator. You can contact our data protection officer via e-mail info@jouleeco.eu.
3. Detailed information on the processing of Personal Data (including information referred to in Article 13 (1) of the GDPR and Customers' rights related to the processing of their Personal Data) - can be found in the Privacy Policy.
4. The Service Provider processes operational data (customer identification marks in the online store, IP address, information on how to use the Services) for the purpose of improving the Store, as well as for statistical purposes.
5. The Service Provider ensures the security of the Customer's Personal Data being processed. The Service Provider has implemented and applies physical, organizational and technological protection measures necessary to ensure an adequate level of security of the processed Personal Data in connection with the provision of Services within the Store. The Service Provider has implemented technical measures to prevent the acquisition and modification of Personal Data sent electronically by unauthorized persons (authentication measures, https protocol).
6. The Service Provider protects Personal Data against third party access and disclosure, with the proviso that in certain situations the obligation to disclose Personal Data may result from legal provisions.
7. Providing Personal Data is voluntary, but sometimes necessary to provide the Services, on the terms set out in the Regulations.
8. The Service Provider enables the Customer to use the Services on the Website anonymously or using a pseudonym in the cases of Services where it is technically possible and customarily accepted.

§10 Personalized goods

1. The Store enables the purchase of certain Goods with an individual imprint made to the Customer's order (Personalized Goods). Goods that can be individually printed are marked with the words: "personalized product", "possible printing option", "overprint" or another similar phrase.
2. Personalized Goods may contain a surname (nickname) and a number chosen by the Client from the range 0-99 or an image or form chosen by the client. Data for the overprint should be provided when placing the Order.
3. The Store reserves the right to cancel the Order if the Customer indicates as the imprint: offensive words, words violating the dignity of third parties or commonly considered vulgar.
4. The cost of printing is indicated when placing the Order, and then added to the selling price of the goods.
5. The order processing time for Personalized Goods may be extended by 10 business days in relation to the completion time indicated in the Regulations for a standard Order.
6. In the case of an Order of Personalized Goods, it is not possible to pay in cash on delivery (cash on delivery). Other payment methods specified in the Regulations are available. 7. Pursuant to Art. 38 point 3 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827 as amended), it is not possible to withdraw from the contract (return the Goods) in the scope of Personalized Goods. The printed product is also not subject to exchange.

§12 Newsletter service

1. The Service Provider provides the Newsletter Service (constituting a service provided by electronic means) consisting in sending to the e-mail address provided by the Customer and optionally also a telephone number, commercial information about: products, promotions, discounts, competitions and events related to the activities of the Service Provider.
2. In order to conclude a contract for the provision of the Newsletter Service, it is necessary for the Customer to perform the following activities:
• Providing at least an e-mail address in the appropriate field and checking the checkbox to agree to receive commercial information.
• Confirmation of subscription to the Newsletter by the Customer by clicking the "I confirm subscription" button in the e-mail sent by the Service Provider to the e-mail address provided.
3. The Newsletter service is provided at the Customer's request. The use of the Newsletter Service begins with the confirmation of the subscription referred to in paragraph 2 point 2.
4. The Newsletter service is provided free of charge and for an indefinite period.
5. The Customer may subscribe to the Newsletter Service through a dedicated subpage ("Newsletter Registration Form") available within the Store and together with the subscription to the Customer Account or together with filling in the Order Form.
6. Providing an e-mail address in the Newsletter Registration Form is necessary to provide the Newsletter service. Providing other Personal Data in the form is at the discretion of the Customer. These data are used to adapt the content of the Newsletter to the Customer's needs (e.g. by receiving information on promotions in stationary stores located in the nearest city indicated by the Customer).
7. If you agree to receive commercial information as part of the registration form for services provided electronically, the Customer Account or Orders, the Customer will receive (regardless of the information indicated in paragraph 6) also commercial information (including additional discounts and promotions) adapted to his interests and preferences (but not significantly influencing his decisions).
8. The Customer may also provide a mobile phone number for the purpose of the Newsletter Service. In this case, the Newsletter Service will be provided in the form of e-mail and SMS messages.
9. The Customer may use the Newsletter Services anonymously. However, it is possible only if the e-mail address provided does not allow the Customer to be identified and at the same time the Service Provider does not have other Customer Personal Data.
10. The customer may at any time (without giving a reason and incurring any costs) resign from receiving the Newsletter. For this purpose, the Customer may use the deactivation link included in each e-mail received as part of the service provided, send an e-mail with information about resignation to the address of the Service Provider indicated in the Regulations, or use the Newsletter functionality as part of the Customer Account. Upon resignation, the contract for the provision of the Newsletter Service shall be terminated.

THE RIGHT TO WITHDRAW FROM THE CONTRACT

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract will expire after 14 days from:
• in which you came into possession of the goods or in which a third party other than the carrier and indicated by you came into possession of the goods - in the case of a contract obliging to transfer the ownership of goods;
• on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the goods - in the case of a contract requiring the transfer of ownership of many items that are delivered separately;
• in which you came into possession of the last lot or part or in which a third party other than the carrier and indicated by you came into possession of the last lot or part - in the case of a contract requiring the transfer of ownership of items delivered in lots or in parts;
• conclusion of a contract - in the case of contracts for the provision of services.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail) sent to the following address:
JOULE PRODUCTION SIA
Reg.Nr. 50203284171
VAT Nr.: LV50203284171
Legal Address: Bauskas Street 58A-15, Riga, LV-1004, Latvia
e-mail: info@jouleeco.eu
You can use the model withdrawal form, but it is not obligatory. To keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

EFFECTS OF WITHDRAWING FROM THE CONTRACT

In the event of withdrawal from this contract, we will reimburse you all payments received from you, including delivery costs (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract.

We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement.

We may withhold the reimbursement until we receive the item or until proof of its return is provided to us, whichever occurs first.

Please send back or hand over the item to the address given in the proof of purchase immediately and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things.

Appendix 2 - Model withdrawal form

I / We hereby (*) inform / inform (*) about my / our (*) withdrawal from the sales contract for the following items:
• No.
• Name / symbol
• Quantity
• Purchase price
• Date of conclusion of the contract (*) / receipt (*):
• Name and surname of the consumer (s):
• Address of the consumer (s):
• Signature of the consumer (s) (only if the form is sent in paper version):
• Date:
• (*) - delete as appropriate.